Frequently Asked
Is shipping free?
Yes — shipping is free on every order across New Zealand, with tracking included.
Not satisfied with your order?
If your item is faulty, damaged or not as described, contact us and we'll replace it or refund you in full — you won't need to return it, and you're covered under the Consumer Guarantees Act. Please note we don't offer refunds for change of mind, so choose carefully before ordering.
How long does delivery take?
Orders are processed within 1–3 business days. Because our items ship from overseas, delivery then takes [3-10] business days. We'll email you tracking as soon as your order is on its way.
Do I have to pay customs duties?
Orders valued at NZD $1,000 or less are generally delivered with no extra charges at the border. For higher-value orders, GST or customs duties may apply and are payable to New Zealand Customs before delivery.
Free Shipping with NZ Post

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